Exchanges & returns

Exchanges
We accept exchanges within 7 days of the delivery date, subject to the following conditions:

• The item must be in brand new, unopened condition
• The product must be in its original packaging with all seals, shrink wrap, and stickers intact
• Exchanges are subject to stock availability — if the requested item is out of stock, a store credit or refund will be offered instead
  
• Only one exchange is permitted per original order

Returns conditions
We accept returns within 7 days of the delivery date, subject to the following conditions:

• The item must be in brand new, unopened condition
• The product must be in its original packaging with all seals, shrink wrap, and stickers intact
  
• The item must include all original contents (game boards, cards, pieces, rulebooks, etc.)
  
• Proof of purchase from Gamily.ca is required

Non-Returnable & Non-Exchangeable Items
We are unable to accept returns or exchanges on:

• Opened board games
  
• Items showing signs of use, wear, or damage
  
• Products without original packaging
  
• Sale or clearance items
  

How to Request a Return or Exchange

• Email us at fun@gamily.ca within 7 days of receiving your order
  
• Include your order number, the item you wish to return or exchange, and the reason
  
• For exchanges, also specify the replacement item you would like
  
• Wait for our authorization confirmation before shipping anything back
  
• Ship the item back in secure packaging to protect it in transit

Shipping Costs

• Return and exchange shipping costs are the responsibility of the customer
  
• For approved exchanges, we will ship the replacement item to you — outbound
• shipping fees may apply
  
• We recommend using a trackable shipping method as we cannot be responsible for lost returns
  
• Original shipping charges are non-refundable